Frequently Asked Questions

I.C.T. is a sponsor-funded AI-powered research service that empowers incarcerated individuals by delivering timely information on topics like education, law, finance, health, and self-help. Research is securely delivered through eMessaging platforms like JPay and Securus, in full compliance with facility rules.

Any incarcerated individual in a New York State DOCCS facility who has access to JPay or Securus messaging can be enrolled as a Sponsored Member by a friend, family member, or supporter. This helps ensure the service is used responsibly and in accordance with regulations.

Sponsors—usually friends or family—start by selecting and purchasing a plan for their chosen Sponsored Member using our secure Stripe checkout system. After payment is completed, they are automatically redirected to a secure intake form to provide details about the Sponsored Member. Once the form is submitted, our team verifies the facility and messaging platform, and services begin within 1–2 business days.

We handle a wide range of general and legal topics, including:

• Educational material

• Legal information (informational only—not advice)

• Reentry prep

• Financial literacy

• Current events

• Health and wellnes Sports

• Spirituality, self-help, and more

No. I.C.T. is not a law firm and does not offer legal advice. All legal content is AI-generated and informational only. We recommend that any legal material be reviewed by a licensed attorney.

All search responses are summarized and securely delivered to Sponsored Members via JPay or Securus messaging—within 24 hours of submission.

•Basic Plan: 40 general AI-powered searches per month

•Advanced Plan: 80 AI-powered searches per month (15 general + 5 legal per week)

•Legal Plan (Coming Soon): Includes up to 120 advanced searches per month, featuring AI-enhanced Casetext CoCounsel legal summaries with citations. This plan offers either 20 Casetext CoCounsel searches plus 10 general AI searches per week, or 30 general AI searches per week.

•Each Sponsored Member may submit up to 6 search requests per day out of their plan.

•A maximum of 30 total requests per week is allowed, regardless of the selected plan.

•Unused requests do not roll over to the next week or month.

•Applies equally to all current and future plans.

All members are encouraged to submit their search requests between 7:00 AM and 2:00 PM EST for processing. Our standard policy is a 24-hour turnaround for each request, with results delivered directly to the Sponsored Member’s JPay or Securus inbox. Please note that we are not responsible for delays caused by DOCCS, JPay, or Securus.

Inappropriate, disrespectful, or noncompliant messages will result in termination of the research relationship. I.C.T. is committed to professionalism and compliance with DOCCS and platform rules.

Yes. As with all communications via JPay or Securus, facility administrators and prosecutors may have access. This is why no legal strategy, confidential advice, or third-party names are ever included in messages.

Currently, we only serve New York State DOCCS facilities, but we are exploring future expansion.

No. All research requests must come from the Sponsored Members. Sponsors may manage subscriptions and billing, but cannot access member content or control submissions.

All services must be initiated and funded by a sponsor. Incarcerated individuals can only receive content after they have been enrolled by a verified sponsor or nonprofit partner.

No.

I.C.T. Inmate Connect Tools is not a law firm, medical provider, financial institution, or licensed expert in any field. We do not provide legal advice, medical guidance, or financial planning. Our research team uses publicly available data and AI-powered tools to deliver educational and informational summaries.

All information provided—whether legal, health-related, financial, or otherwise—is intended to support independent research and should not be used as a substitute for consultation with licensed professionals. We strongly encourage all Sponsors and Sponsored Members to seek advice from qualified experts before acting on any research content we deliver.