
Frequently Asked Questions
Frequently asked questions
I.C.T. is a sponsor-funded AI-powered research service that empowers incarcerated individuals by delivering timely information on topics like education, law, finance, health, and self-help. Research is securely delivered through eMessaging platforms like JPay and Securus, in full compliance with facility rules.
Sponsors—usually friends or family—start by selecting and purchasing a plan for their chosen Sponsored Member using our secure Stripe checkout system. After payment is completed, they are automatically redirected to a secure intake form to provide details about the Sponsored Member. Once the form is submitted, our team verifies the facility and messaging platform, and services begin within 1–2 business days.
• Basic Plan: 40 general AI-powered searches per month
• Advanced Plan: 80 AI-powered searches per month
• Premium Plan: 120 AI-powered searches per month
• Each Sponsored Member may submit up to 6 search requests per day
• Basic Plan: max 10 weekly searches
• Advanced Plan: max 20 weekly searches
• Premium Plan: max 30 weekly searches
• Unused searches DO NOT roll over
• Applies to all plans
All members are encouraged to submit their search requests between 7:00 AM and 2:00 PM EST for processing. Our standard policy is a 24-hour turnaround for each request, with results delivered directly to the Sponsored Member’s JPay or Securus inbox. Please note that we are not responsible for delays caused by DOCCS, JPay, or Securus.
No. All ICT services must be initiated and funded by a verified Sponsor. DOCCS rules and JPay/Securus TOS prohibit incarcerated individuals from entering commercial agreements, so they cannot request services directly. They may only receive informational content after a Sponsor enrolls them, delivered on the Sponsor’s behalf by an ICT Friend Researcher.
No.
I.C.T. Inmate Connect Tools is not a law firm, medical provider, financial institution, or licensed expert in any field. We do not provide legal advice, medical guidance, or financial planning. Our research team uses publicly available data and AI-powered tools to deliver educational and informational summaries.
All information provided—whether legal, health-related, financial, or otherwise—is intended to support independent research and should not be used as a substitute for consultation with licensed professionals. We strongly encourage all Sponsors and Sponsored Members to seek advice from qualified experts before acting on any research content we deliver.
To upgrade or downgrade a Sponsored Member’s subscription, simply purchase the new plan you want. Our system automatically recognizes upgrades/downgrades as long as the DIN number is entered exactly as it appears on the original subscription (e.g., 00A0000). Once the new plan is purchased, the old plan is automatically canceled and replaced.
To cancel a subscription, please visit our website and go to the Contact Us page. Fill out the support ticket form and, under Reason for Contact, select “Cancel Subscription.” In the message section, state that you would like to cancel and include the Sponsored Member’s Name, DIN Number, and the Invoice Number from your subscription receipt (sent to you by email at purchase). The Invoice Number is required for processing cancellations through this form.
If you cannot provide the Invoice Number, we will need to verify your purchase manually. This process takes longer, but our financial department will contact you to complete the verification once you indicate that you do not have the Invoice Number.
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